Task Type: Maintenance
Category: pl
Status: Planned
Dear Customers,
Please note the maintenance for NASK
Date: 20th October 2021
Time: 04:00 - 07:00 GMT (UTC+2)
We inform you that during this maintenance, technical operations will be disrupted for NASK
Your support is obviously at your disposal for any further information,
Thank you for your understanding
Domain name Department
Task Type: Incident
Category: cloud
Status: Finished
• Incident summary / Résumé de l'incident : incident
• Start time / Heure de début : 2021-10-13 20:14:43.071262
• Impact / Périmètre affecté : instances
• Impact type / Type d'impact : down
• Estimated time to recovery / Temps de résolution estimé : 1h
• Actions undertaken / Actions entreprises : reboot
• Affected hosts / hôtes affectés :
================================================================================
host629251.gra4.cloud.ovh.net
================================================================================
• Affected instances / instances affectés :
================================================================================
vps502351
vps214246
vps494675
vps427054
vps512970
vps377373
vps483713
vps452335
vps471800
vps416013
vps361916
vps402879
vps306658
vps402315
vps307479
vps320255
vps488778
vps450760
vps375627
vps227329
vps351128
vps209007
vps358032
vps282555
vps404735
vps458502
vps441083
vps323636
vps429862
vps485109
vps522016
vps521838
vps521094
vps520788
vps517109
vps515705
vps515414
vps515407
vps506813
vps491205
vps485998
vps493685
vps492299
vps480799
vps449857
vps480937
vps479243
vps478707
vps478591
vps478482
vps478450
vps477833
vps455708
vps473352
vps471870
vps454525
vps468539
vps464468
vps456296
vps449922
vps448441
vps444468
================================================================================
Comments:
Date: Wed, 13 Oct 2021 21:38:46 +0200
hardware issue, component replacement in progress
Date: Wed, 13 Oct 2021 21:39:54 +0200
hardware issue, component replacement in progress
Start: 2021-11-01T00:00:00+00:00We will discontinue support for PHP version 7.1 for all web hosting accounts and managed servers starting on 1 November 2021. Starting with the mentioned date, all calls to the outdated versions of PHP will automatically be directed to the next-highest version of PHP, version 7.2. PHP itself stopped providing support for PHP 7.1 starting on 1 December 2019. In order to ensure that your accounts remained secure in the past, we at Hetzner Online integrated security updates from new PHP versions into the outdated version. Unfortunately, the process of testing and integrating the updates into the older PHP versions is very strenuous, time-consuming work. In addition, since version 7.1 is somewhat outdated, it is no longer possible for us to guarantee the security of accounts which use this version. For this reason, we must discontinue support for this version for the forseeable future. Starting on 1 November 2021, the outdated version of PHP will be deactivated incrementally and all calls to the outdated version of PHP will automatically be directed to the next-highest version of PHP, version 7.2. You can edit the version of PHP that your account uses and perform tests on your scripts in advance via your konsoleH administration interface account. Simply go to "Settings"; "PHP configuration". If you experience any problems, you can reset the PHP version on your account to version 7.1 and continue to work on adjusting your scripts until the above-named deadline. If you set your PHP version in an .htaccess file (see https://docs.hetzner.com/konsoleh/accou…-configuration/ ), you must use the appropriate version there. We recommend that you use the newest PHP version available.
Start: 2021-08-23T06:00:00+00:00Since the official support for the operating system is very limited / is no longer available, we will discontinue support for this image Ubuntu-2010-groovy-64-minimal and we will remove it from our official product portfolio beginning on 23.08.2021. If you still need this image Ubuntu-2010-groovy-64-minimal, you will still be able to find it until further notice in the "old_images" section of our Installimage script. You can find a guide to Installimages on Hetzner Docs here: https://docs.hetzner.com/robot/dedicate…ms/installimage Important note: The operating systems in the "old_images" folder will not receive any updates from Hetzner Online, nor will we be able to offer any technical support for them.
Start: 2021-08-23T06:34:28+00:00Since the official support for the operating system is very limited / is no longer available, we will discontinue support for this image Debian-913-stretch-64-minimal and we will remove it from our official product portfolio beginning on 23.08.2021. If you still need this image Debian-913-stretch-64-minimal, you will still be able to find it until further notice in the "old_images" section of our Installimage script. You can find a guide to Installimages on Hetzner Docs here: https://docs.hetzner.com/robot/dedicate…ms/installimage Important note: The operating systems in the "old_images" folder will not receive any updates from Hetzner Online, nor will we be able to offer any technical support for them.
Start: 2021-09-27T06:00:00+00:00A phishing email is currently going around. You can recognize it by looking for the following things: - Subject: Ihre Hauptadresse wurde geandert. - Sender: Hetzner-SUPPORT It tries to get you to go to a fake login site for konsoleH/Hetzner Accounts so that it can steal your login data. Do not open this email or click on any links it contains. If you accidentally went to this phishing site and entered your login data, please contact our support team as soon as possible. Write a support request using your account on konsoleH, Robot or Cloud Console. If that is not possible, call the relevant support team. If you are able to, we also recommend that you immediately change your password and that you delete the phishing mail. You could also enable 2-Factor-Authentication (2FA) in Accounts and in konsoleH which helps to protect your account.
Start: 2021-10-07T06:00:00+00:00Ends on: 2021-10-07T12:54:04+00:00We will perform routine maintenance work on our emergency power systems. Due to the redundant design of our power supply systems, we do not expect any issues.Resolved2021-10-07T12:54:04+00:00The Maintenance work is completed.In_progress2021-10-07T05:56:22+00:00The maintenance work are in progress.
Start: 2021-10-11T08:30:00+00:00Ends on: 2021-10-11T09:33:51+00:00In the mentioned period, we will perform maintenance work on the mirror (mirror.hetzner.com / download.hetzner.com), which will make it unavailable for a short time.Resolved2021-10-11T09:33:51+00:00We have successfully completed the maintenance work. Thank you for your understanding.In_progress2021-10-11T09:11:30+00:00We have now started the maintenance work.
Start: 2021-10-11T21:00:00+00:00Ends on: 2021-10-11T23:36:40+00:00In the above mentioned period, maintenance will be performed at the backbone connection between Frankfurt and Helsinki. This may lead to brief latency issues. We apologize for any inconvenience. Thank you for your understanding.Resolved2021-10-11T23:36:40+00:00Maintenance work has been completed successfully. Thank you for your understanding.
Start: 2021-10-13T04:00:00+00:00Ends on: 2021-10-13T04:58:02+00:00Due to scheduled maintenance, https://www.hetzner.com will unfortunately not be available during the specified period. Resolved2021-10-13T04:58:02+00:00We have successfully completed the maintenance work. Thank you for your understanding.
Start: 2021-10-14T20:00:00+00:00Estimated end: 2021-10-14T23:00:00+00:00Due to routine maintenance work, our web hosting and managed servers will not be accessible for a short amount of time. Thank you for your understanding.
Start: 2021-10-04T05:00:00+00:00Ends on: 2021-10-13T12:34:32+00:00We will perform routine maintenance work on our UPS systems. Due to the redundant design of our power supply systems, we do not expect any issues.Resolved2021-10-13T12:34:32+00:00The maintenance work is completed.
Start: 2021-10-18T05:00:00+00:00Ends on: 2021-10-18T13:00:00+00:00We will perform routine maintenance work on our emergency power systems. Due to the redundant design of our power supply systems, we do not expect any issues.
Start: 2021-10-19T05:00:00+00:00Ends on: 2021-10-19T13:00:00+00:00We will perform routine maintenance work on our emergency power systems. Due to the redundant design of our power supply systems, we do not expect any issues.
Task Type: Incident
Category: cloud
Status: Finished
• Incident summary / Résumé de l'incident : incident
• Start time / Heure de début : 2021-10-14 04:30:40.571837
• Impact / Périmètre affecté : instances
• Impact type / Type d'impact : down
• Estimated time to recovery / Temps de résolution estimé : 1h
• Actions undertaken / Actions entreprises : reboot
• Affected hosts / hôtes affectés :
================================================================================
host1025369.uk1.cloud.ovh.net
================================================================================
• Affected instances / instances affectés :
================================================================================
072d9c4c-361a-4a62-ad99-7e6a74764bee
================================================================================
Task Type: Incident
Category: GRA / All clusters
Status: In progress
Nous avons identifié un souci sur ce serveur, nous intervenons.
Début: 04:45
Fin:
Task Type: Incident
Category: cloud
Status: In progress
• Incident summary / Résumé de l'incident : incident
• Start time / Heure de début : 2021-10-14 05:01:15.319242
• Impact / Périmètre affecté : instances
• Impact type / Type d'impact : down
• Estimated time to recovery / Temps de résolution estimé : 1h
• Actions undertaken / Actions entreprises : reboot
• Affected hosts / hôtes affectés :
================================================================================
host1025369.uk1.cloud.ovh.net
================================================================================
• Affected instances / instances affectés :
================================================================================
072d9c4c-361a-4a62-ad99-7e6a74764bee
================================================================================
Task Type: Incident
Category: ERI-1
Status: In progress
Bonjour,
Point de situation à : 3:22mn UTC
Une perturbation est détectée, nos équipes sont mobilisées pour rétablir le service dans les meilleurs délais. Nous vous prions de nous excuser pour la gêne occasionnée.
======
Time: 3:22am UTC
Status: Ongoing
Hello,
We have detected a degradation in service performance. Our teams are fully engaged in fixing the issue and fully restore the service as fast as possible.
We apologize for the inconvenience.
Task Type: Maintenance
Category: GRA-2
Status: Finished
Start time : 14/10/2021 05:00 UTC
End time : 14/10/2021 14:00 UTC
Service impact : none
Service improvement : Replacement of all US cables type C13 -C14
-------------
Heure de début : 14/10/2021 05:00 UTC
Heure de fin : 14/10/2021 14:00 UTC
Impact sur le service : Aucun
Amélioration du service : Remplacement de tous les câbles US de type C13 -C14
Task Type: Maintenance
Category: Backend / Core
Status: Finished
Start time : 11/10/2021 07:00 UTC
End time : 14/10/2021 11:00 UTC
Service impact No backup / no restore during the maintenance - cifs stopped for 2 hours minimum
Service improvement : software upgrade
----------------------------------------------------
Heure de début : 11/10/2021 07:00 UTC
Heure de fin : 14/10/2021 11:00 UTC
Impact sur le service :Pas de sauvegarde / pas de restauration pendant la maintenance - cifs arrêté pendant 2 heures minimum
Amélioration du service: mise à jour du logiciel
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