Host Maintanances

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  • Task Type: Maintenance

    Category: pl

    Status: Planned
    Dear Customers,

    Please note the maintenance for NASK

    Date: 20th October 2021

    Time: 04:00 - 07:00 GMT (UTC+2)

    We inform you that during this maintenance, technical operations will be disrupted for NASK

    Your support is obviously at your disposal for any further information,

    Thank you for your understanding

    Domain name Department

  • Task Type: Incident

    Category: cloud

    Status: Finished

    • Incident summary / Résumé de l'incident : incident
    • Start time / Heure de début : 2021-10-13 20:14:43.071262
    • Impact / Périmètre affecté : instances
    • Impact type / Type d'impact : down
    • Estimated time to recovery / Temps de résolution estimé : 1h
    • Actions undertaken / Actions entreprises : reboot
    • Affected hosts / hôtes affectés :
    ================================================================================
    host629251.gra4.cloud.ovh.net
    ================================================================================

    • Affected instances / instances affectés :
    ================================================================================
    vps502351
    vps214246
    vps494675
    vps427054
    vps512970
    vps377373
    vps483713
    vps452335
    vps471800
    vps416013
    vps361916
    vps402879
    vps306658
    vps402315
    vps307479
    vps320255
    vps488778
    vps450760
    vps375627
    vps227329
    vps351128
    vps209007
    vps358032
    vps282555
    vps404735
    vps458502
    vps441083
    vps323636
    vps429862
    vps485109
    vps522016
    vps521838
    vps521094
    vps520788
    vps517109
    vps515705
    vps515414
    vps515407
    vps506813
    vps491205
    vps485998
    vps493685
    vps492299
    vps480799
    vps449857
    vps480937
    vps479243
    vps478707
    vps478591
    vps478482
    vps478450
    vps477833
    vps455708
    vps473352
    vps471870
    vps454525
    vps468539
    vps464468
    vps456296
    vps449922
    vps448441
    vps444468
    ================================================================================

    Comments:

    Date: Wed, 13 Oct 2021 21:38:46 +0200

    hardware issue, component replacement in progress

    Date: Wed, 13 Oct 2021 21:39:54 +0200

    hardware issue, component replacement in progress

  • Start: 2021-11-01T00:00:00+00:00We will discontinue support for PHP version 7.1 for all web hosting accounts and managed servers starting on 1 November 2021. Starting with the mentioned date, all calls to the outdated versions of PHP will automatically be directed to the next-highest version of PHP, version 7.2. PHP itself stopped providing support for PHP 7.1 starting on 1 December 2019. In order to ensure that your accounts remained secure in the past, we at Hetzner Online integrated security updates from new PHP versions into the outdated version. Unfortunately, the process of testing and integrating the updates into the older PHP versions is very strenuous, time-consuming work. In addition, since version 7.1 is somewhat outdated, it is no longer possible for us to guarantee the security of accounts which use this version. For this reason, we must discontinue support for this version for the forseeable future. Starting on 1 November 2021, the outdated version of PHP will be deactivated incrementally and all calls to the outdated version of PHP will automatically be directed to the next-highest version of PHP, version 7.2. You can edit the version of PHP that your account uses and perform tests on your scripts in advance via your konsoleH administration interface account. Simply go to "Settings"; "PHP configuration". If you experience any problems, you can reset the PHP version on your account to version 7.1 and continue to work on adjusting your scripts until the above-named deadline. If you set your PHP version in an .htaccess file (see Please login to see this link. ), you must use the appropriate version there. We recommend that you use the newest PHP version available.

  • Start: 2021-08-23T06:00:00+00:00Since the official support for the operating system is very limited / is no longer available, we will discontinue support for this image Ubuntu-2010-groovy-64-minimal and we will remove it from our official product portfolio beginning on 23.08.2021. If you still need this image Ubuntu-2010-groovy-64-minimal, you will still be able to find it until further notice in the "old_images" section of our Installimage script. You can find a guide to Installimages on Hetzner Docs here: Please login to see this link. Important note: The operating systems in the "old_images" folder will not receive any updates from Hetzner Online, nor will we be able to offer any technical support for them.

  • Start: 2021-08-23T06:34:28+00:00Since the official support for the operating system is very limited / is no longer available, we will discontinue support for this image Debian-913-stretch-64-minimal and we will remove it from our official product portfolio beginning on 23.08.2021. If you still need this image Debian-913-stretch-64-minimal, you will still be able to find it until further notice in the "old_images" section of our Installimage script. You can find a guide to Installimages on Hetzner Docs here: Please login to see this link. Important note: The operating systems in the "old_images" folder will not receive any updates from Hetzner Online, nor will we be able to offer any technical support for them.

  • Start: 2021-09-27T06:00:00+00:00A phishing email is currently going around. You can recognize it by looking for the following things: - Subject: Ihre Hauptadresse wurde geandert. - Sender: Hetzner-SUPPORT It tries to get you to go to a fake login site for konsoleH/Hetzner Accounts so that it can steal your login data. Do not open this email or click on any links it contains. If you accidentally went to this phishing site and entered your login data, please contact our support team as soon as possible. Write a support request using your account on konsoleH, Robot or Cloud Console. If that is not possible, call the relevant support team. If you are able to, we also recommend that you immediately change your password and that you delete the phishing mail. You could also enable 2-Factor-Authentication (2FA) in Accounts and in konsoleH which helps to protect your account.

  • Start: 2021-10-07T06:00:00+00:00Ends on: 2021-10-07T12:54:04+00:00We will perform routine maintenance work on our emergency power systems. Due to the redundant design of our power supply systems, we do not expect any issues.Resolved2021-10-07T12:54:04+00:00The Maintenance work is completed.In_progress2021-10-07T05:56:22+00:00The maintenance work are in progress.

  • Start: 2021-10-11T08:30:00+00:00Ends on: 2021-10-11T09:33:51+00:00In the mentioned period, we will perform maintenance work on the mirror (mirror.hetzner.com / download.hetzner.com), which will make it unavailable for a short time.Resolved2021-10-11T09:33:51+00:00We have successfully completed the maintenance work. Thank you for your understanding.In_progress2021-10-11T09:11:30+00:00We have now started the maintenance work.

  • Start: 2021-10-11T21:00:00+00:00Ends on: 2021-10-11T23:36:40+00:00In the above mentioned period, maintenance will be performed at the backbone connection between Frankfurt and Helsinki. This may lead to brief latency issues. We apologize for any inconvenience. Thank you for your understanding.Resolved2021-10-11T23:36:40+00:00Maintenance work has been completed successfully. Thank you for your understanding.

  • Start: 2021-10-13T04:00:00+00:00Ends on: 2021-10-13T04:58:02+00:00Due to scheduled maintenance, Please login to see this link. will unfortunately not be available during the specified period. Resolved2021-10-13T04:58:02+00:00We have successfully completed the maintenance work. Thank you for your understanding.

  • Start: 2021-10-04T05:00:00+00:00Ends on: 2021-10-13T12:34:32+00:00We will perform routine maintenance work on our UPS systems. Due to the redundant design of our power supply systems, we do not expect any issues.Resolved2021-10-13T12:34:32+00:00The maintenance work is completed.

  • Task Type: Incident

    Category: cloud

    Status: Finished

    • Incident summary / Résumé de l'incident : incident
    • Start time / Heure de début : 2021-10-14 04:30:40.571837
    • Impact / Périmètre affecté : instances
    • Impact type / Type d'impact : down
    • Estimated time to recovery / Temps de résolution estimé : 1h
    • Actions undertaken / Actions entreprises : reboot
    • Affected hosts / hôtes affectés :
    ================================================================================
    host1025369.uk1.cloud.ovh.net
    ================================================================================

    • Affected instances / instances affectés :
    ================================================================================
    072d9c4c-361a-4a62-ad99-7e6a74764bee
    ================================================================================

  • Task Type: Incident

    Category: cloud

    Status: In progress

    • Incident summary / Résumé de l'incident : incident
    • Start time / Heure de début : 2021-10-14 05:01:15.319242
    • Impact / Périmètre affecté : instances
    • Impact type / Type d'impact : down
    • Estimated time to recovery / Temps de résolution estimé : 1h
    • Actions undertaken / Actions entreprises : reboot
    • Affected hosts / hôtes affectés :
    ================================================================================
    host1025369.uk1.cloud.ovh.net
    ================================================================================

    • Affected instances / instances affectés :
    ================================================================================
    072d9c4c-361a-4a62-ad99-7e6a74764bee
    ================================================================================

  • Task Type: Incident

    Category: ERI-1

    Status: In progress
    Bonjour,
    Point de situation à : 3:22mn UTC

    Une perturbation est détectée, nos équipes sont mobilisées pour rétablir le service dans les meilleurs délais. Nous vous prions de nous excuser pour la gêne occasionnée.

    ======

    Time: 3:22am UTC

    Status: Ongoing


    Hello,

    We have detected a degradation in service performance. Our teams are fully engaged in fixing the issue and fully restore the service as fast as possible.

    We apologize for the inconvenience.

  • Task Type: Maintenance

    Category: GRA-2

    Status: Finished
    Start time : 14/10/2021 05:00 UTC
    End time : 14/10/2021 14:00 UTC
    Service impact : none
    Service improvement : Replacement of all US cables type C13 -C14
    -------------
    Heure de début : 14/10/2021 05:00 UTC
    Heure de fin : 14/10/2021 14:00 UTC
    Impact sur le service : Aucun
    Amélioration du service : Remplacement de tous les câbles US de type C13 -C14

  • Task Type: Maintenance

    Category: Backend / Core

    Status: Finished
    Start time : 11/10/2021 07:00 UTC
    End time : 14/10/2021 11:00 UTC
    Service impact No backup / no restore during the maintenance - cifs stopped for 2 hours minimum
    Service improvement : software upgrade
    ----------------------------------------------------
    Heure de début : 11/10/2021 07:00 UTC
    Heure de fin : 14/10/2021 11:00 UTC
    Impact sur le service :Pas de sauvegarde / pas de restauration pendant la maintenance - cifs arrêté pendant 2 heures minimum
    Amélioration du service: mise à jour du logiciel



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